Subject: Re: LSM Joining Case Test - Ranjeeta Dash
From: Ranjeeta Dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 03:06:57 -0500

| | LSM Joining Case Test

Name | Ranjeeta Dash
E-mail | [email-masked]
Phone Number | (+91) 7991909090
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I think this blub is having right answer

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There are lots of reasons to make great customer service a priority for your business. The following are some of the most noteworthy:
1. Increased loyalty. 73 percent of consumer say a positive experience affects their purchasing decisions and willingness to work with a business again. Happy customers are the best advocates of your brand.
2. Better reviews. Happy, loyal customers leave positive reviews, which encourage others to engage with your business.5-star reviews can help your business attract new customers through word of mouth alone. No ad spend? Yes please.
3. Reduced costs. Spending lots of extra money to try and appease already disgruntled customers can be more work than it's worth. A loyal, recurring customers is more valuable than a new one who has unrealistic expectations.

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