Subject: Tech Support Candidate - Sajal Gandhi
From: Sajal Gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 02:55:01 -0500

| | Tech Support Test

Name | Sajal Gandhi
E-mail | [email-masked]
Phone Number | (0562) 07906156536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Tech support | Aug 2012 | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check url of site if its correct or not,Check internet connection.if still it doesnt respond try opening it in a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of both the devices , keep speaker in pairing mode with mobile, click connect
What according to you makes you a good candidate for customer service or technical support job? | Being a good listener to understand customers query,console the customer, then provide required resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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