Subject: Tech Support Candidate - Baljeet Singh
From: Baljeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 02:45:56 -0500

| | Tech Support Test

Name | Baljeet Singh
E-mail | [email-masked]
Phone Number | (+91) 9555533396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Servicedesk specialist | | 38 thousand
Previous Employer 1 | Hcl tech | L-2 remote aupport | | 30 thousand
Previous Employer 2 | Wipro info tech | L-2 remote aupport | | 10thousand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the web address (URL) in the address bar to make sure you're going to the right webpage. After that delete all the cookies from tge browser if still not opem chack the proxy  if still not work reset the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the bluetooth of the device and phone and search the bluetooth name on the phone and click on connected
What according to you makes you a good candidate for customer service or technical support job? | I am a very quick learner my troubleshooting skills is too good from the childhood i like computers and technical devicea how it works and fuctions
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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