Subject: Tech Support Candidate - Amit Aman
From: Amit Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 02:43:43 -0500

| | Tech Support Test

Name | Amit Aman
E-mail | [email-masked]
Phone Number | (+91) 8882615282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture services Pvt Ltd | Sde | 5-05-2020 | 30000
Previous Employer 1 | Tech Mahindra | Cse | 25-10-2019 |
Previous Employer 2 | Tracalogic OPC Pvt Ltd | Tse | 21-02-2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the connection of the device
Then I will check internet is working or not.
After checking all this I will go for next steps
ie. then I will do troubleshooting if needed if connections are good and they are in the order.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of mobile
Then turn the bluetooth speaker on.
Go to bluetooth section in mobile and search for the speaker.
Once it's found click on it.
It will ask to pair give permission to pair and bluetooth speaker will get connected with mobile.

What according to you makes you a good candidate for customer service or technical support job? | Communication skill, team member, problem solving skills, positive mindset
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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