Subject: Tech Support Candidate - Purba Kundu
From: Purba Kundu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 02:12:48 -0500

| | Tech Support Test

Name | Purba Kundu
E-mail | [email-masked]
Phone Number | (91) 7005597836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare | CCE | 3rd november | 21000
Previous Employer 1 | Wipro | SD | 5th march | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Close other tabs, extensions, and apps. ...
Restart Chrome. ...
Restart your computer. ...
Check for malware. ...
Open the page in another browser. ...
Fix network issues and report website problems. ...
Fix problem apps (Windows computers only) ...
Check to see if Chrome is already open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | I have to focused on my work....I have to hear properly the issue....I have to understand the customer concern...I have to given proper time to the customer....First Listen then acknowledge...then probing...Answer and confirm best to way to handle the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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