Subject: Tech Support Candidate - Soniya Parihar
From: Soniya Parihar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 00:22:49 -0500

| | Tech Support Test

Name | Soniya Parihar
E-mail | [email-masked]
Phone Number | (201301) 8587068176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttrakhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Html basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Technical support | November | 18 k
Previous Employer 2 | WNS | Customer support | | 16k

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) First figure out where is the problem is.
2.) Problems only happen when's with certain websites.
3.)A website reports that firefox is outdated,incompatible or not supported
4.) Try to clearing browser and cache.
5.) Content encoding error.
6.) The address is restricted.
7.) DNS cache is restricted

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Swipe down from the top of the screen.
2.) Touch and hold bluetooth
3.) Tap pair new device.if you dont find the pair device,check under availbale devices or tap more.
4.) Tap the name of the bluettoth device you want to pair with your device.
5.) Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1.) Superior communication skills.
2.) Understanding power.
3.) Patience.
4.)knowledge
5.)make the problem easy to find answer fast

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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