Subject: Tech Support Candidate - Ankur Singh
From: Ankur Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Nov 2020 21:03:12 -0500

| | Tech Support Test

Name | Ankur Singh
E-mail | [email-masked]
Phone Number | (91) 8527652611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Technical Service specilalist | | 34000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connectivity. If connection is OK so will try to ping the URL if we get the ping response so will try to check the port connection
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on the bluetooth from your mobile phone and speaker. Try to search the speaker bluetooth name in you mobile phone and then pairing the bluetooth
What according to you makes you a good candidate for customer service or technical support job? | I have a total 6 year experience in a It So I am technical  strong and quick learner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |