Subject: Tech Support Candidate - Salim Akram
From: Salim Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Nov 2020 01:54:49 -0500

| | Tech Support Test

Name | Salim Akram
E-mail | [email-masked]
Phone Number | (+91) 6201658704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA SEC-52
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | TECH MAHINDRA | CS EXECUTIVE | 6/07/2020 | 20000
Previous Employer 2 | CINIF TECHNOLOGIES | TECHNICAL EXECUTIVE | 30/7/2019 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First restart the device because many basic problems can be solved by restarting the device. This helps to clear cache, and forces the device to re-load the program or web page. After restart check if you are still having the problem again
so now we perform second step.

In the second step, make sure the internet connection works as you are able to load the browser, you are able to search in the google search and if you are still facing the problem now perform the third step.

In the third step we check if the website is down for everybody or for me only so open the preferred browser and visit website checker page such as down for everyone or for me only.
it it says "down for everyone" then there is no any fault by your side, the site is down for everyone and if it say "for you only" so there must be a problem with the connection between your computer and the site .
This is the actual procedure to do a troubleshoot if you stuck in any website like(www.ndtv.com).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to setting and tab the Bluetooth option.
2) Turn on the Bluetooth and then list of available devices will appear.
3) If your speaker is not listed, press the button on your speaker that makes it discoverable.
4) On your mobile select your speaker and that's it, you are connected.

What according to you makes you a good candidate for customer service or technical support job?

I am a active listener and I believe that my greatest strength is the ability to solve problems. I have managed to hone my skills in communication. I have gathered relevant experience and have dealt with different types of customers in different geographies.
I have learnt a lot in my previous role and now i am more confident.
Characteristics of good CS or Technical Executives are : -
Empathy
Patience
Attentiveness
Listening
Product Knowledge
Solution Mindset.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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