Subject: Tech Support Candidate - Sashi Modi
From: Sashi Modi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Nov 2020 00:53:27 -0500

| | Tech Support Test

Name | Sashi Modi
E-mail | [email-masked]
Phone Number | (91) 8908624871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra ltd | Technical support Associate | 17 Dec 2020 | 28000
Previous Employer 1 | Hcl Technologies | Customer Service | 28 Oct 2019 | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first that I will do is to check the error message. For example if say no internet connection then I will quickly look after the connection status. In case any other error occurred like proxy or DNS server issue. First I will check with other websites. Sometimes the error could be occurred stating the site Certificate error. If it's a site Certificate issue then I will try to enter complete website address i.e https://www.ndtv.com
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings>connection>Bluetooth>available device>select device and pair
What according to you makes you a good candidate for customer service or technical support job? | Well I started my career in customer service and Technical Support is my current job and if specify the reason to be a good candidate because I feel true happiness by helping anyone who is struggling with any issues. If I am aware about the particular operation that the individual is trying to execute I help always forward for for the same. All I can say it's kind a hobby of mine.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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