Subject: Tech Support Candidate - Alwira Rahman
From: Alwira Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Nov 2020 17:59:55 -0500

| | Tech Support Test

Name | Alwira Rahman
E-mail | [email-masked]
Phone Number | (+91) 8287087588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Junior engg | 23 aug 2020 | 18 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I m facing any error while operating website. I will clear all the cookies and then I will check my internet connection. Then again I will try to open this website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will on my mobile Bluetooth and then speakers Bluetooth. Then i will search speakers Bluetooth`s name in my mobile phone then I will click on connect. Now it's connected

What according to you makes you a good candidate for customer service or technical support job?

According to me resolving the query
And making  customer  satisfied with the resolution that i provided to customers. And understand their situation  as mine that will be more easy to  resolve issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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