Subject: Tech Support Candidate - Priya Mapnjari Priya
From: Priya Mapnjari Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Nov 2020 02:48:10 -0500

| | Tech Support Test

Name | Priya Mapnjari Priya
E-mail | [email-masked]
Phone Number | (0612) 9155555623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Bharti airtel ltd | Coordinator | 09/2020 | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will copy this link & try to connect again by checking my server to appreciate amount needed to run ap link... Or I can switch on & off the computer &then try to connect to the server by checking control panel, try to run this link to some other search engine firefox, internet Explorer etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth of speaker. Turn on Bluetooth of mobile phone. Search for paired device & when got the same host name try to paired it & click on accept command then your Bluetooth speakers will be connected via phone
What according to you makes you a good candidate for customer service or technical support job? | I'm humble, hardworking & very adaptable as an individual. The exposure & opportunity of previous organization pick up a lot of necessary skills. I'm not afraid of change as I treat it simply a challenge. With some good experience in my kitty already, I feel I'm ready to take up the highlighted responsibility in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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