Subject: Tech Support Candidate - Shriyansh Kumar
From: Shriyansh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 22:41:53 -0500

| | Tech Support Test

Name | Shriyansh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9891081063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tughalakabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dell technologies | Technician, Technical support | 20-7-2020 | 23,700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will ask the user to check whether his or her Internet is working or not. I'll ask the user to check his Wi-Fi settings or If the user is using wired connection I'll ask him to check whether the Ethernet cable is connected properly or not. If the user network connection is alright then I'll tell the user to open that website using differ browser. If the issue still persists then I'll tell the user to restart your system and access the website again. If again the issue still persists then I'll tell him to close his antivirus temporarily.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will on the Bluetooth speaker with on/off button  .
2. I will on the Bluetooth of mobile phone.
3. I will click on the search for devices.
4. I will connect with that device name corresponding to the speaker name.
5. Thus,  pairing the mobile phone with Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

A good candidate for customer service or technical support Job must possess following characteristics :

1. Candidate  must be a good listener.  If he or her is a good listener then only the candidate will Able to diagonse the customer requirement.

2. Candidate must sound technically good.

3. Able to provide solution within the TAT.

4. Must have a calm accent or behavior while interacting with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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