Subject: Tech Support Candidate - Prashant Mishra
From: Prashant Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 21:45:18 -0500

| | Tech Support Test

Name | Prashant Mishra
E-mail | [email-masked]
Phone Number | (+91) 8700934140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maxworth Electronics systems Pvt Ltd | Technical support Engineer (L2) | 15-September-2020 | 19,000/-
Previous Employer 1 | Aspiring Minds Pvt Ltd | Sales executive | 01-August-2020 | 15,000/-
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) Check that my System have proper internet connection or not.

2.) Clear the cache memory of my system and try again.

3.) Check into the parental control settings of both my PC as well as internet connection whether this website is blocked, if blocked than unblock it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Turn on the Bluetooth of the speaker.

2.) Turn on the Bluetooth of my mobile phone and search for the nearest open Bluetooth available for connection.

3.) Select the speaker Bluetooth from the searched list and click on pair.

4.) Once paired our mobile phone is connect with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | My listing skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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