Subject: Tech Support Candidate - akhil srivastava
From: akhil srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 14:14:36 -0500

| | Tech Support Test

Name | akhil srivastava
E-mail | [email-masked]
Phone Number | (91) 9540757195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ber Sarai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dell Technologies | Resolution Specialist | NA | 45K
Previous Employer 1 | Convergys | Escalation Engineer | 10-05-2019 | 30K
Previous Employer 2 | Wipro | Associate | 22-04-2016 | 20K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the internet is working on any other device if we have.
2. Try with an alternate browser to check if that works.
3. Try with some different websites to check if they get opened.
4. Restart the router and the computer to check if that fixes the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power ON the Bluetooth speaker.
2. Turn the Bluetooth on your mobile phone ON.
3. Make sure that that the phone is discoverable to other Bluetooth devices.
4. Try to search for the available devices nearby on your phone.
5. Select the correct device from the available list on your phone & tap to pair the devices.
6. Try to play something and it should be working.

What according to you makes you a good candidate for customer service or technical support job? | I have a descent experience in this job role and I have all the relevant knowledge and skills required to get the job done in an easy and efficient manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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