Subject: Tech Support Candidate - Anil Sharma
From: Anil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 11:38:08 -0500

| | Tech Support Test

Name | Anil Sharma
E-mail | [email-masked]
Phone Number | (91) 7531025780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 58
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer Pvt Ltd | Senior executive | 28 March 2020 | 24500
Previous Employer 1 | Ienergizer Pvt Ltd | Senior executive | 18 September 2018 | 21500
Previous Employer 2 | Tata tele service | Techinal support executive | 22 March 2017 | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet connect working fine or not by ping on command prompt ping www.google.com and if I am getting no packet drop that means internet working fine.
2) I will clear the browser history and catch then try again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the bluetooth of the speaker then go to mobile settings and open the bluetooth setting and search for device name of the speaker. After click on the speaker name the bluetooth speaker connected to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I have good experience to handle the irate customer with patiance and try to resolve the customer issue quickly. I am confident about my work that make me good customer care executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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