Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 07:10:18 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 8825231818
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector- 73
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Servicenow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | Still working | 2.5/year
Previous Employer 1 | Bhilwara infotech | Associate | 6th Feb,2019 | 1.8/year
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear the cache and cookies in your browser. Still issue then reset browser.
Restart your machine after saving required open files.
Make sure internet connection works
Check if it is working for others etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from top of phone screen
Open Bluetooth by touching and holding button
Tap pair new device

What according to you makes you a good candidate for customer service or technical support job?

Patience
Communication skill
Learn and grab new technical aspects required to assist end users.
Consistent

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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