Subject: Re: LSM Joining Case Test - Sachin Rai
From: Sachin Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 06:16:09 -0500

| | LSM Joining Case Test

Name | Sachin Rai
E-mail | [email-masked]
Phone Number | (91) 8299016755
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | the scenario here i observed that the customer is quit eager and excited to be confirmed her place in event so in that case as she already paid for the  ticket so she has right to get an assurance from us of ticket so delivering the ticket is pretty hectic these days that's why providing e-tickets is quit ease for both party. in this era where everyone is rely on internet this could be possible .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

well when its comes to distinguish both type so i would say if a customers contacts many time to the organization regarding various problem that means he does not get satisfy with the executive assistance . might be he get satisfaction for particular solution but he will be back soon with another reason. so i would say the time we collapse the call or chat after giving the solution regarding the particular problem so it becomes just a good service.
and the great service comes when we make satisfy our clients by giving all related solution of that particular problem so that we could prevent our team in future call of same customer regarding related issues.

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