Subject: Tech Support Candidate - Sudheer kumar Shukla
From: Sudheer kumar Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 05:45:46 -0500

| | Tech Support Test

Name | Sudheer kumar Shukla
E-mail | [email-masked]
Phone Number | (+91) 7065903795
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Home appliances Samsung

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Ienergizer | Technical support engineer | April 2020 | 20k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get some error in website then we will resolve the issue. We will have to follow some steps, that is we will refreshing the page and clearing the browser cache  , and the firewall of browser If the problem does not resolve then we need to contact with website host.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We need to follow the these steps
1. Swipe down from  the top of  mobile screen
2. We need touch of Bluetooth icon
3.touch the scan option for the pair new device
4.Tap the name of the Bluetooth device that
you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

As per my think .
We need ask for the probably exact issue in product .
We must give trouble shoot in easy language.
We have to follow all the step by step.
That are the main think to resolve the technicqk query

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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