Subject: Tech Support Candidate - Tushar Yadav
From: Tushar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 05:10:39 -0500

| | Tech Support Test

Name | Tushar Yadav
E-mail | [email-masked]
Phone Number | (91) 9953535382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NTT DATA | Helpdesk Associate | th Nov 2018 | 4.50 LPA
Previous Employer 2 | Wipro Limited | IT specialist | 17th May 2018 | 2.75 LPA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The troubleshooting steps i will take in order:-
1. Try a different browser
2. Try opening the website into a incognito tab with all extensions disabled.
3. Check whether or not the following website is blocked by the firewall/antivirus
4. Check for any proxy and reset it to the default.
5. Check if the website is currently up
5. Reset the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker to a mobile phone.
1. Power on the bluetooth speaker into the pairing mode by pressing and holding the power button.
2. Opening the bluetooth settings on the mobile phone and scan for new devices
3. Click on the bluetooth speaker name from the new devices list and click on pair
4. Grant access or permissions if asked.
5. Devices should be connected by now

What according to you makes you a good candidate for customer service or technical support job?

I started my work journey into this field because i always had a knack of solving problems and providing support to friends and family, I was always interested into technical knowledge, gadgets and their working and learnt a lot of things while doing my graduation.
I improved over all those aspects over my 3.5 years of experience with a diversified group of customers and clients i handled.
I thrive under pressure and working in a competitive environment makes me excel.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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