Subject: Tech Support Candidate - Shahbaz Khan
From: Shahbaz Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 04:42:38 -0500

| | Tech Support Test

Name | Shahbaz Khan
E-mail | [email-masked]
Phone Number | (+91) 9123092635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Mobile Application

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Product Support Engineer | 20th August | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check the error that will pop up on the screen. Then, accordingly will proceed with the further steps. If its regarding the internet, I will check the internet connection through router or ethernet cable or if its regarding the insecure HTTP then I will have to go ahead and allow it to proceed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are as follows:
1. Turn ON the bluetooth speaker
2. Turn ON the bluetooth in the mobile phone.
3. Open the Bluetooth menu in phone and select the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I think its my active listening skills and the ability to interact that helps to build the rapport.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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