Subject: Tech Support Candidate - Kuldeep Panday
From: Kuldeep Panday <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 04:25:47 -0500

| | Tech Support Test

Name | Kuldeep Panday
E-mail | [email-masked]
Phone Number | (+91) 6395840602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 27 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | analyst | - | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first step will be checking the internet connectivity.
If the network is working fine then will check the proxy settings of the browser and if the user is able to access other websites on his browser.
I will add the website to the compatibility list and the trusted sites list.
I will preform basic browser troubleshooting as:
Clear cache, clear history,  reset the browser settings and system restart if prompted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on Bluetooth on the phone and the speaker.
Make both the devices discoverbale.
Connect.
Authenticate if prompted

What according to you makes you a good candidate for customer service or technical support job? | I have experience in handling international users with their basic technical issues and working as an efficient team player specially in conditions like major outages.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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