Subject: Tech Support Candidate - RAGHWENDRA PRATAP SINGH
From: RAGHWENDRA PRATAP SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 04:22:38 -0500

| | Tech Support Test

Name | RAGHWENDRA PRATAP SINGH
E-mail | [email-masked]
Phone Number | (221712) 7019938694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ballia
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Customer support executive | 6 November | 13.700k
Previous Employer 2 | iE | Customer service | NA | 11k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i Reboot my computer and test the website again. Try loading the site in a different browser. There may be some settings configured incorrectly on my browser. Try a different web browser to see if you can load the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*. Must be sure that both of the devices charged.
1. Open both device bluetooth.
2. Scan in mobile for bluetooth speaker connection.
3. Click in mobile on bluetooth speaker device name for connecting.
4. Than click on pair pop-up button for pair the both devices.
5. When device connected to mobile phone we can see the connectivity of Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Approachable personality
Understanding of the role
Passion for customer service
Conflict resolution skills
Stress tolerance and resilience
Ability to abide by company policies
Teamwork abilities
Communication skills
Desire to improve the company
Problem-solving skills
Confidence
Empathy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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