Subject: Tech Support Candidate - Rashi Tuteja
From: Rashi Tuteja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 03:28:39 -0500

| | Tech Support Test

Name | Rashi Tuteja
E-mail | [email-masked]
Phone Number | (91) 8700417883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Geeta colony , delhi - 110031
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | German language Advisor | 30 nov | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will refresh Page.
I will check my internet connection.
I will open the website on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth in both devices.

Pair the  bluetooth speaker to your phone.

After successful pairing you can listen songs on speaker and manage them through your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have 1.3 years of experience in customer service.
I have worked with amazon.de
My main work area was replacement and refund related problem solving.
Giving the customer best solution.
Worked as German language Advisor.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |