Subject: Tech Support Candidate - Akash Samal
From: Akash Samal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 03:23:14 -0500

| | Tech Support Test

Name | Akash Samal
E-mail | [email-masked]
Phone Number | (+91) 8895593660
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Test Engineer | Till now | 24500/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If it is possible resolve in myself i will be do other wise inform to my team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1: Open the mobile setting
Step-2: Then click the Bluetooth link
Step-3: Then click the Bluetooth turn on
Step-4: Bluetooth should be open mobile header section.
Step-5: Connect to the speaker

What according to you makes you a good candidate for customer service or technical support job? | Troubleshooting Error resolved.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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