Subject: Tech Support Candidate - Pradeep Adhikari
From: Pradeep Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 02:47:19 -0500

| | Tech Support Test

Name | Pradeep Adhikari
E-mail | [email-masked]
Phone Number | (91) 9910897243
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tech Mahindra | Senior Technical Support Expert | 31 Aug 2020 | 25500
Previous Employer 2 | Renovision | Desktop Engg | 21 Nov 2018 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the URL is correct or not?
Check the internet, if working

then check the website to different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

enable bluetooth in mobile then switch on speaker and
select bluetooth mode.
after that bluetooth name showing on mobile then need to connect.

What according to you makes you a good candidate for customer service or technical support job? | Good call handling ability and excellent troubleshooting skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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