Subject: Tech Support Candidate - Vishal Dubey
From: Vishal Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 02:30:08 -0500

| | Tech Support Test

Name | Vishal Dubey
E-mail | [email-masked]
Phone Number | (+91) 7291844779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 75
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Analyst | NA | 16000
Previous Employer 1 | NA | NA | NA | Na
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First step is to check if there is an working internet connection in the computer or not. If it is a wired connection then need to check whether the LAN cable is inserted properly or not. After that reset the browser and restart it and check.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth on phone and switch on the bluetooth speaker. After that need to open the bluetooth devices in mobile nd search for the new devices with the name of the bluetooth speaker and then pair it with the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I joined HCL as a service desk agent (L-1) on chat support. After 6 months of work I was onboarded to HCL payroll and was moved to L-3 support team where at present I am working as a senior engineer , managing users request and QA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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