Subject: Tech Support Candidate - Faiz Ahmad
From: Faiz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 02:13:06 -0500

| | Tech Support Test

Name | Faiz Ahmad
E-mail | [email-masked]
Phone Number | (+91) 9718663996
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shaheen Bagh, Near Kalindi Kunj
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Senior Associate | 12-Oct-2020 | 23800
Previous Employer 1 | Majorel India Pvt Ltd | Technical Support Professional | 12-Feb-2020 | 19000
Previous Employer 2 | HCL Services | Customer Support Engineer | 26-Jun-2019 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Check computer is connected with internet.
-Check Firewall blocking the webhost server IP address.
-Check Browser compatibility.
-Check the website with another device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all turn on the Bluetooth speaker and set it on connection mode.

Mobile Settings:
Menu- Settings- Bluetooth- Turn On Bluetooth (if off)- Search for devices- If device is available in list connect the device.

What according to you makes you a good candidate for customer service or technical support job? | I have the skills to handle the customer in every situation. I know how to say Service No. I have demostrate staying power. I am a productive candidate and I have sound technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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