Subject: Tech Support Candidate - Nitesh Sharma
From: Nitesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 02:11:50 -0500

| | Tech Support Test

Name | Nitesh Sharma
E-mail | [email-masked]
Phone Number | (+91) 9643849427
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ballabgarh (Faridabad)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Network support engineer | Currently working | 16k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As an ISP I am checking link connecting first ,after that will check public ip’s may be ip is blacklisted from prov Team after that will go with the private ip for further checking,after this basic troubleshooting will check with MPLS for swiping the gateways or configure public ip as a private ip ,hopefully issue will resolve after this otherwise align Engineer for end to end checking.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2 Turn on Bluetooth
3.list of options will open
4.press the button of speaker to connect (Bluetooth symbol)

What according to you makes you a good candidate for customer service or technical support job? | Communication skills and confidence level for interacting with the client .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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