Subject: Re: LSM Joining Case Test - Eti Luthra
From: Eti Luthra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 23:55:41 -0500

| | LSM Joining Case Test

Name | Eti Luthra
E-mail | [email-masked]
Phone Number | (91) 9990060622
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this blurb 4 as I find it a complete reply which is short and crisp including things that need to be informed to the customer as per the customer query. like an example: customer needed to update the delivery address, which is purposely solved by replying in the email to them, by sending the link and path that how to update their address and also given the information to the customer regarding the delivery procedure.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that, we are just providing the customer things asked by them and fulfilling our duties towards them but great service is completing our customer interaction by solving the query with an extra edge and building trust with the customers so as to have healthy relationship with them

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