Subject: Re: LSM Joining Case Test - HARSHIT RAJ
From: HARSHIT RAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 13:39:25 -0500

| | LSM Joining Case Test

Name | HARSHIT RAJ
E-mail | [email-masked]
Phone Number | (91) 9069814200
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because in this blurb whatever is the query exactly that has been discussed and its a first contact resolution which is very exact and precise. We can add in starting acknowledging the customer query and then helping with a resolution like yes it can be done and then whole blurb.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Communication is the key difference between good customer service and great customer service. That's why everything we do is all about communication. For many businesses, customer service tends to be a reactive relationship rather than a proactive and ongoing conversation. We usually only learn about an issue when a customer decides to bring it up to us.
Communicate often, openly and proactively to maintain a healthy customer relationship. Moreover, communicate caringly — make our customers feel loved.
For great customer service we need to be in charge of establishing clear communication in the customer relationship.

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