Subject: Tech Support Candidate - Abhishek Tiwari
From: Abhishek Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 11:44:33 -0500

| | Tech Support Test

Name | Abhishek Tiwari
E-mail | [email-masked]
Phone Number | (91 +) 8962544828
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 71
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
DNS server, email service, web hosting,SSL, hosting , Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Spayee labs India Pvt Ltd. | Technical support executive | Aug | 28k
Previous Employer 2 | Net 4 network ser6 limited | L1 support | January 2020 | 24k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all  check internet connectivity after that check firewall security with concern person than confirmed by concern person it not a firlwall access check otherstep one by one like url , Google time and date  settings , check windows control pannel settings.and many steps does follow.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Once go the mobile settings click on blutooth and tap pair new device ,
If u have already connected with last time so it's showing in your list so you can tap name of bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

Mange & handle  the all kind types customer  with politely and first of all listen the issues of customer which is facing .
Says thanks for ur calling I'll definitely help u with technically after that follow all the steps related of issues and does provide the solution .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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