Subject: Arabic Language Test - Mohammad Sarfaraz Ahmad
From: Mohammad Sarfaraz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 07:30:57 -0500

| | Foreign Language Screening Test

Name | Mohammad Sarfaraz Ahmad    /  (110025) 7678313248    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are very regret for your inconvenience and for being late. The baby shop team show its its concern for not being accomplish your order on time and for making you wait. I urge you to have patience and within a few days you will the order will be in your hand. We are blessed for having such a elite customer and always welcome for our customer's queries.
Thanks,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We babyshop Team extremely apology  the behaviour what was enacted by our support team and we are welcoming your queries with warm greetings. and second thing we will check it and very soon we replace it with your demanded colour.For further days you have to wait to complete the exchange process. We are very sorry for your inconvenience.
Thanks,

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