Subject: Re: LSM Joining Case Test - Ankit Shukla
From: Ankit Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 06:09:13 -0500

| | LSM Joining Case Test

Name | Ankit Shukla
E-mail | [email-masked]
Phone Number | (+91) 8708753990
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I choose Blurb 4 as it provides complete and relevant information for customer's query. This also provides the self-serve option to the customer so that he can change the address by himself.
This blurb does not have the information about the e-ticket as cx might have purchased an e-ticket.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing good and great customer service is that in good customer service we are only keeping our customers satisfied by providing a timely and accurate solution. Good cx service is something not beyond the customer's imagination. The customer gets his kind of service which is expected from an org. While great customer service is something going beyond customer's expectations. This involves going the extra mile and making a 'wow' experience for the customer. By providing great customer service we are not only keeping our customers satisfied but we are also keeping them loyal. We make sure that the customer comes back to do business with us. Great customer service leads to happy customers and then these happy customers become our brand ambassadors. They promote our goods and services to their family and friends for free.

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