Subject: Tech Support Candidate - Nitin Sharma
From: Nitin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 05:52:43 -0500

| | Tech Support Test

Name | Nitin Sharma
E-mail | [email-masked]
Phone Number | (0120) 8218597677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior associate | NA | 35
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will troubleshoot as per the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of mobile phone.
Turn on speaker on bluetooth mode.
Search for available devices on mobile.
Select the speaker available in list of bluetooth devices.
Pair the devices.
Once paired it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Good listening skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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