Subject: German Language Test - Rahul Modi
From: Rahul Modi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 05:05:48 -0500

| | Foreign Language Screening Test

Name | Rahul Modi    /  (497339) 7354442503    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam ,
I sincerely apologize for your inconvenience caused due to the miss behaviour of our courier team. I have noted down your compain. Thank you for our valuable customer. The courier guy will apologize for his miss behaviour , And as per our policies this product will be free of cost for you . Thanks for your feedback , we will try to improve our service .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mam
I sincerely apologize for your inconvenience. I have noted down your complain and we are working on it . We will make sure that your ordered product with your preferred colour will be delivered in time . This kind of issue will not occur in future . Thank you for being our valuable customer . Please don't complain to Ministry of customer affairs , we will short out your issue.

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