Subject: Arabic Language Test - Shariqa Nisaht
From: Shariqa Nisaht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 04:54:47 -0500

| | Foreign Language Screening Test

Name | Shariqa Nisaht    /  (91) 8755388044    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Xyz
We apologize for the inconvenience caused. We understand the importance of timely delivery and our teams have prioritized the delivery of your item at the earliest.
I would like to assure you that the necessary action will be taken against the courier executive and the same thing will not happen again.
Regards!
TEAM BABYSHOP

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear XYZ,
We apologize for the inconvenience caused. We'll make sure to fulfill the need on time.We urge you to provide us the another chance so that we can change your perspective towards us.
And I would like to assure that a necessary action will be taken against the Customer Executive.
Regards!
TEAM BABY SHOP

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