Subject: Chinese Language Test - Meeta Sharma
From: Meeta Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 04:16:24 -0500

| | Foreign Language Screening Test

Name | Meeta Sharma    /  (110019) 8135810829    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Greetings from Babyshop!

I understand your concern.We are extremely sorry for the inconvenience caused to you.

We would like to inform you that we have already forwarded your concern for the order Id:9643039489 to our respective team.

Be assured, our team will surely get back to you regarding the same, as soon as possible.

Hope I was of some help.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Greetings from Babyshop!

We deeply apologize for the inconvenience caused to you.

We would like to inform you that for order id:9643039489 the product can only be exchanged within 30 days of product delivery date.As the exchange period is over, we are unable to help you.

However,we don't support such behavior and we will make sure that in future such action can be avoided.

As per your request, I have also forwarded this issue.

Be assured, our team will surely get back to you at the earliest.

Hope I was of some help.

Thank you

| |