Subject: Tech Support Candidate - Tarun Khurrana
From: Tarun Khurrana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 04:02:30 -0500

| | Tech Support Test

Name | Tarun Khurrana
E-mail | [email-masked]
Phone Number | (91) 9555192152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Concentrix daksh services India Pvt Ltd | CSA | 9SEPTEMBER 2019 | 15k
Previous Employer 2 | CCN Den network Pvt LTD | Data entry operator | 20oct 2016 | 9k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check the web address which should be correct and u can try with correct website address

If still not opening then try to delete cookies and cache files of computer

Restart the computer and make sure internet connection works properly
Many basic problems can be solved simply by restarting your device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

If you want to connect your phone with bluetooth speaker. Steps are given below

1 Power on bluetooth speaker and enable button of bluetooth

2 go to phone setting

3 find bluetooth option and enable or on  bluetooth button

4 After few second searching the name of bluetooth or model will be visible or show there in your searching list.

5 select that model or device name.

What according to you makes you a good candidate for customer service or technical support job?

I believe that I am the best candidate for this position.

When it comes to customer service, I am a kind of person who always tries to capture the mindset of the customer.

My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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