Subject: Assigned to Group - Sync hasn't happened - scheduled classes not playing
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 08:31:40 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Sync hasn't happened - scheduled classes not playing Hi Charlotte and Les Mills Support (basically whoever answers first),

Ambitionz Gym in QLD Australia 500182 scheduled in their classes via the desktop scheduler around 24 hours ago but the classes are not playing.

The classes will play if they log into the iPad and schedule them from there, however the scheduled classes from the desktop are not playing. My best guess would be that the sync hasn't happened yet but I just wanted to reach out to you as soon as possible as they've had an outage in service as they've swapped from Fitbox to The Les Mills App so obviously the members are very keen to get back to their classes.

Kind regards,
Kathryn Tighe | Business Partnership Manager QLD & TAS
Les Mills Asia Pacific | [email-masked]
PO Box 3998 Manuka ACT 2603 AUSTRALIA
L: 02 6215 8121 | M: 0432 220 792 | www.lesmills.com.au<http://www.lesmills.com.au/>

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4113