Subject: Tech Support Candidate - Abhishek Yadav
From: Abhishek Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 03:09:10 -0500

| | Tech Support Test

Name | Abhishek Yadav
E-mail | [email-masked]
Phone Number | (471201) 8518967895
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Madhya Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll check weather internet is working or not then I'll check if the site is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on your Bluetooth speaker.
Step 2 - Put the speaker in pairing mode.
Step 3 - Turn on your Bluetooth of your mobile phone.
Step 4 - Refresh your phone's Bluetooth list
Step 5 - In the list Bluetooth speaker name will appear.
Step 6 - Tap on the name and click on pair.

What according to you makes you a good candidate for customer service or technical support job? | I've Talked To A Lot Of Customer Care Agents In Past So I Know How To Talk To A Customer As A Customer Care Employee.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |