Subject: Tech Support Candidate - Yogesh Godse
From: Yogesh Godse <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 02:13:50 -0500

| | Tech Support Test

Name | Yogesh Godse
E-mail | [email-masked]
Phone Number | (+91) 8605681310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolhapur, Maharashtra, India
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Embedded C,C,orcad,protius,MATLAB,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Keetronics India Pvt Ltd | Technical Support and installation engineer | July2019 | 12000
Previous Employer 2 | Reality Automation & Security System Pvt Ltd | Technical Support Engineer | April 2019 | 105000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If any error shows then retry 1or two time otherwise after sometimes,if issue not resolve then give feedback or send mail to support team and communicate issue.Give proper information,photos(screenshot) to support team.They will take some time after that they will contact to computer operator and give solution.And also said if any query then you contact me.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on phone,give supply to speaker and turn on Bluetooth.Then search name of Bluetooth(Speaker)and connect to that name.
What according to you makes you a good candidate for customer service or technical support job? | Because I listen carefully issues of customers,if they are angry then I make them calm and solve issues with some taken time,some issues discussing with our managers or couliges.And I make customer happy from support team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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