Subject: Tech Support Candidate - Prashant Yadav
From: Prashant Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 00:26:57 -0500

| | Tech Support Test

Name | Prashant Yadav
E-mail | [email-masked]
Phone Number | (0) 9958598862
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Website Toolbox india pvt ltd | Sr. Customer support representative | Working | 36000
Previous Employer 1 | Pinelabs pvt ltd | Technical support engineer | 6 may 2019 | 30000
Previous Employer 2 | Globallogic technologies pvt ltd | Analyst | 08/01/2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check my internet connection.
2. If internet connection is working, refresh the webpage.
3. Troubleshoot the internet connection as advised by the browser.
4. Delete the browsers cache and cookies and try again.
5. If still doesn't open, then try a different browser.
6.If still doesn't open, restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Activate the bluetooth connection on the bluetooth speaker and bring it in pairing mode.
Activate the bluetooth connection on the mobile phone and start scanning for new bluetooth device.
Select bluetooth speaker as soon as the bluetooth speaker's name appears in active bluetooth devices list of mobile phone.
The bluetooth speaker should now be paired with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have knowledge of the technicalities required for the job.
I have good and extensive experience in customer service and technical support.
I have the knack for good customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |