Subject: Re: LSM Joining Case Test - Harsh Jain
From: Harsh Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 13:46:32 -0500

| | LSM Joining Case Test

Name | Harsh Jain
E-mail | [email-masked]
Phone Number | (+91) 8077248205
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would like to use this blurb because according to this we are guiding him to check the details from his side too for the e-ticket, we are ensuring him that we are here to support and will give him the proper resolution.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is where we served the customer with his existing query but when we provide him the great experience then we resolve his queries according to his expectations if it's possible and for the further assistance we guide him the way from which he can avoid such mistakes which gives him trouble.

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