Subject: Language Test - Monis Khan
From: Monis Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 13:09:22 -0500

| | Foreign Language Screening Test

Name | Monis Khan    /  (+91) 8527011458    / [email-masked]
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer? | I would ask visitor,"Do he know which car he is interested in?" "What are customer must-haves in a car?" and, "Will he be the primary driver of this car?" " What do customer dislike about the product he is currently using?" and What are his current priorities? Save money? Increase productivity?These questions provide context about what would be the good choice for that customer.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Monis Khan and I belong to Delhi,
about my family, We are five members in my family including me. My father name is Md Aslam and he is a driver And my mother name is Shabana and she is a house wife. I have two siblings and both are studying, brother is in 11th standard and my sister is pursuing b.pharma from Delhi university. My hobbies are listening to music & watching movies and browsing internet And I love riding motor bikes.

About my qualification. I have completed my secondary education from CBSE BOARD. Now, I am pursuing B.com from Delhi University. And also I have completed my diploma of hotel management from YMCA,

I have about 1 year experience in Aegis Pvt Ltd as a customer care executive,One and half year experience in Ienergizer in Samsung process and 6 month apprenticeship in Rishika Clark Inn.

My short term goal is to get a job in this company and my long term goal is to get a reputed position in same company.

What according to you is the difference between good and great customer service? | Good customer service often gives customers a little more than what they expect from your company and its solutions. Conversely, great customer service is that you go above and beyond customer expectations.If something is good, you have to explain and sell it to others. If something is great, people will automatically come to it.

In 5 sentences please explain what makes you the right candidate for customer service job.

I have worked hard in previous jobs to develop specific and necessary soft skills for this position. I am a highly organized person, which makes me a great choice to manage this role. I am extremely personable, so I feel confident handling phone calls and email communications. I am also very adaptable. If the company has a sudden change of plans, I will quickly and confidently handle all the updates to their schedule.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | The biggest change e-commerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase.E commerce expands the marketplace to national and international markets, this increase customer expectations now consumer has alot of varieties to shop. It decreases the cost of marketing, processing, distributing and paper based information unlike retailers. The consumer expectation because of e-commerce is changing very fast because it reduced transaction cost leads to consumer to online shopping include better prices, selection and shorter shopping times in addition to better product information being available online convenience and ease of use are the main reasons people buy from e-commerce.consumers are more likely to seek opinions of others through e-commerce feedback and product-rating features,when making choices that have a great deal of personal impact .eCommerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shopping.

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