Subject: Tech Support Candidate - Sandeep Saini
From: Sandeep Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 12:00:14 -0500

| | Tech Support Test

Name | Sandeep Saini
E-mail | [email-masked]
Phone Number | (91) 8006080710
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 49
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SFL Hearing solutions pvt ltd | Network Engineer | 25 June 2020 | 24500
Previous Employer 1 | Vayam info solutions pvt ltd | Tech support | 23 July 2018 | 12000
Previous Employer 2 | HSB infotech pvt ltd | Network engineer | 10 Feb 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check the network connectivity If network is not coming then go for network troubleshooting.
If internet is working fine then open a new tab and check to see if you can load another website like google.com

If you can't open another website launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site.

If the website works in another browser, then check that browser again and clear cookies ,cache, and history.
Then restart the browser and then the problem is resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn on the bluetooth speaker. If it's not come in pairng mode automatic then turn on the pairing mode (Some bluetooth speaker have different function and key to turn on the paring mode).

Now turn on the bluetooth of mobile phone. Then search for device and click on that particular bluetooth speaker device name in mobile.

After click it's getting pair with speaker. And then it will successful connected with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have a 2.6 year experience in technical customer service . Also I have additional 2 year experience as a managing of IT infra and dealing with users for technical issues.
I give remote support to user and backend support to IT field engineer . Also give the live chat and telephonic support to users and client customers. I also have a knowledge of ticketing tool and worked on that. I have resolved the issue with in given SLA. So I will be a good candidate for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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