Subject: Re: LSM Joining Case Test - Neha Banerjee
From: Neha Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 11:30:09 -0500

| | LSM Joining Case Test

Name | Neha Banerjee
E-mail | [email-masked]
Phone Number | (91) 8210472742
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected blurb 4 because customer wants to get the delivery at the hotel and the address should be provided so that the delivery can be done safely, easily and fast and by this way customer will receive the tickets on time and will enjoy her concert. Also customer can track the delivery.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences

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