Subject: Tech Support Candidate - Rahul Rajput
From: Rahul Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 10:26:45 -0500

| | Tech Support Test

Name | Rahul Rajput
E-mail | [email-masked]
Phone Number | (0120) 9871650160
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Benevolent Consultant Pvt Ltd | Customer Service Associate | Still working | 35k+
Previous Employer 1 | Live Technicians Pvt Ltd | Technical Sales Expert | August 2015 | 25k+
Previous Employer 2 | Ebix Inc | Backend Validation Executive | Nov 2013 | 20k+

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

HTTP errors can be a reason to website visitors. We’ve all experienced them ourselves and know first hand how annoying it can be to be browsing a website with HTTP errors, You can get different types of HTTP error.

According to the http errors, you can look for solutions.

Some common HTTP errors ;

401 (Un-authorized)

403 (Forbidden)

404 (Not Found)

500 (Internal Server Error)

504 (Gateway timeout)

The list is long and it depends on the kind of error you are getting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your Bluetooth speaker and put it in pairing mode.

Swipe down from the top with two fingers on your Android device.

Tap and Hold the Bluetooth icon.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job?

“To me,
customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product.

Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.”

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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