Subject: Tech Support Candidate - GAURAV KHAMESRA
From: GAURAV KHAMESRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 09:40:56 -0500

| | Tech Support Test

Name | GAURAV KHAMESRA
E-mail | [email-masked]
Phone Number | (91) 7041852300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP
ADVANCE NETWORK

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | QUEES CORPORATION COMPANY LTD | SR NETWORK ENGINEER | 26 NOV 2019 | 38640
Previous Employer 1 | TRIMAX IT INFRASTRUCTURE LTD | NETWORK ENGINEER | 28 OCT 2017 | 28000
Previous Employer 2 | COSMO CONSTRCTION COMPANY LTD | ATP ENGINEER | 9 MAY 2010 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRSTLY CHECK WEB PAGE URL IS OK OR NOT IF WEB PAGE URL IS OK THEN CHECK THE INTERNET CONNECTIVITY AND NETWORK RELATED ISSUE . Another computer also used  same url is working ok then first computer internet and network related issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly go to the mobile phone setting option and on the Bluetooth option.A list of avilable device check and connected to the speaker. If speaker is not showing then check the speaker bluetooth and on.
What according to you makes you a good candidate for customer service or technical support job? | handle the all issue of customer in proper time and resolved asap.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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