Subject: Tech Support Candidate - DEEPAK TIWARI
From: DEEPAK TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 09:13:36 -0500

| | Tech Support Test

Name | DEEPAK TIWARI
E-mail | [email-masked]
Phone Number | (91) 8052177854
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 62A Khora
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | icare eye hospital | it executive | 25 nov | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | so first of all we look what type of error is that if it is website issue then it can be solved only by domain and hosting team and if that is our browser problem then we can solve it by setting s may be this problem occurs due to firewall restrictions then we have to allow that site in firewall settings any errors can be many type depending upon situations.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on bluetooth of mobile and speaker then select available bluetooth network in mobile bluetooth setting and click on bluetooth SSID(name of network) to connect
What according to you makes you a good candidate for customer service or technical support job? | provide real time support to team and customer with minimum time and with accuracy
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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