Subject: Tech Support Candidate - Gaurav Kumar Gaurav
From: Gaurav Kumar Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 08:58:26 -0500

| | Tech Support Test

Name | Gaurav Kumar Gaurav
E-mail | [email-masked]
Phone Number | (+91) 9785206610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Infrastructure management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi systems micro clinic | Sr. Technical engineer | 14th September 2020 | 24500
Previous Employer 1 | Tata power Solar | Sr system expert engineer | 25th August 2019 | 17500
Previous Employer 2 | Wipro technologies | Technical engineer | 23 July 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I did not even get time to pick up the phone in the morning because I already had more than 100 tickets and 10, 12 tickets would increase further if I had a phone conversation from above. We used to have a whatspp group in which there was an update about the ticket along with the portal, through which we used to support 24 hours.
Sometimes we had to stay in the office for a long time in case of more work during the festival time.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Simple
What according to you makes you a good candidate for customer service or technical support job? | I have a good experience for technical support engineer job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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